rg7774 Privacy Policy

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by rg7774 in connection with the operation of its online gaming and sports betting platform accessible at rg7774.bet. It applies to all registered players, visitors, and any other individuals whose personal data rg7774 processes in the course of its operations.

rg7774 is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. Where applicable, rg7774 also observes international data protection standards consistent with its obligations as a PAGCOR-regulated platform.

By accessing the rg7774 platform, creating an account, or submitting personal information through any rg7774 channel, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of the Data Privacy Act of 2012, rg7774 acts as the Personal Information Controller (PIC) in respect of the personal data of players and visitors collected through the rg7774 platform.

As PIC, rg7774 determines the purposes and means by which personal data is processed, and is responsible for implementing appropriate technical and organizational measures to protect that data in compliance with applicable Philippine law.

rg7774 has designated a Data Protection Officer (DPO) responsible for overseeing data privacy compliance and serving as the primary point of contact for all privacy-related inquiries, complaints, and requests from data subjects. The DPO can be reached via the contact details in Section 14 of this Policy.

rg7774 collects personal data that is necessary, adequate, and not excessive relative to the purposes for which it is collected. The categories of personal data we collect include:

rg7774 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or responding to promotional communications.
• Automated collection: Technical and usage data collected automatically when you access the rg7774 platform, via server logs, cookies, pixel tags, and similar tracking technologies described in Section 8.
• Payment processors: Transaction confirmation data returned by GCash, PayMaya, BPI, BDO, and Metrobank in connection with deposit and withdrawal processing. rg7774 receives transaction reference numbers and amounts — it does not receive or store full bank account credentials.
• KYC verification providers: rg7774 may use third-party identity verification service providers to assist with document authentication and liveness detection. These providers process KYC data on rg7774's behalf as Personal Information Processors (PIPs) under binding data processing agreements.
• Regulatory authorities: In limited circumstances, rg7774 may receive data from PAGCOR or Philippine law enforcement authorities in connection with compliance investigations or regulatory directives.

rg7774 processes personal data only where a lawful basis exists under the Data Privacy Act of 2012. The applicable legal bases for rg7774's data processing activities are:

• Contractual necessity: Processing required to enter into and perform the player account agreement with you — including account registration, payment processing, gaming activity management, and customer support.
• Legal obligation: Processing required to comply with rg7774's obligations under PAGCOR regulations, the Anti-Money Laundering Act (Republic Act No. 9160 as amended), the Data Privacy Act of 2012, and other applicable Philippine law. This includes KYC verification, AML transaction monitoring, and the retention of gaming records.
• Legitimate interests: Processing necessary for rg7774's legitimate interests in platform security, fraud prevention, responsible gaming enforcement, and service improvement — where those interests are not overridden by your rights and interests as a data subject.
• Consent: For optional data processing activities such as marketing communications and non-essential cookies, rg7774 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

rg7774 uses collected personal data for the following specific purposes:

• Account management: Creating, maintaining, and securing your rg7774 player account, including password reset and two-factor authentication services.
• Identity verification (KYC): Verifying your age (21+ requirement), identity, and residential address as required by PAGCOR licensing conditions.
• Payment processing: Facilitating PHP deposits via GCash, PayMaya, BPI, BDO, and Metrobank, and processing withdrawal requests to your verified payment accounts.
• Gaming operations: Delivering slot, live casino, sports betting, sabong, bingo, and fishing game services; maintaining accurate win/loss records; resolving game disputes.
• Regulatory compliance: Meeting rg7774's AML monitoring obligations, responding to PAGCOR audits, and fulfilling mandatory gaming record retention requirements.
• Fraud prevention and platform security: Detecting and preventing unauthorized account access, bonus abuse, collusion, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling indicators; enforcing self-exclusion and deposit/loss limits you have set; communicating with you regarding responsible gaming resources where appropriate.
• Customer support: Responding to support tickets, live chat queries, and formal complaints submitted by players.
• Marketing communications: Sending promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers — only where you have provided consent or where permitted by applicable law.
• Platform improvement: Analyzing aggregated usage data to improve rg7774's user interface, game selection, payment flows, and overall player experience.

rg7774 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the following limited and controlled circumstances:

• Payment processors: GCash (G-Xchange Inc.), PayMaya (Voyager Innovations Inc.), BPI, BDO, and Metrobank — solely for the purpose of processing deposits and withdrawals on your behalf.
• KYC and identity verification providers: Third-party providers engaged by rg7774 to assist with document authentication and liveness verification as part of the PAGCOR-mandated KYC process.
• Game content providers: Licensed game studios and live casino operators whose content is hosted on the rg7774 platform. These providers may receive anonymized session data necessary for game delivery and fairness certification.
• PAGCOR and regulatory authorities: rg7774 is required to submit player data, transaction records, and gaming activity reports to PAGCOR in accordance with its operating license conditions. rg7774 will also disclose data to the Anti-Money Laundering Council (AMLC) and law enforcement authorities where required by Philippine law.
• IT and cloud infrastructure providers: Hosting, database, and cybersecurity service providers who process data on rg7774's behalf under binding data processing agreements that require them to maintain confidentiality and implement appropriate security measures.
• Legal advisers and auditors: External legal counsel and audit firms engaged by rg7774, subject to professional confidentiality obligations.

All third parties with whom rg7774 shares personal data are required to process that data only for the specified purpose, in accordance with rg7774's instructions, and subject to appropriate data protection agreements consistent with the Data Privacy Act of 2012.

rg7774 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyze how the platform is used. The types of cookies used on rg7774 are:

You can manage your cookie preferences at any time through the rg7774 Cookie Settings panel available in your account dashboard. Note that disabling strictly necessary cookies will affect your ability to access and use the platform correctly.

rg7774 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to any longer retention period required by applicable law. The key retention periods applicable to rg7774's data processing activities are:

• Account and KYC records: Retained for a minimum of five (5) years from account closure, in accordance with PAGCOR record-keeping requirements and AML obligations under Republic Act No. 9160.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, consistent with AML compliance obligations.
• Gaming activity records: Retained for three (3) years from the date of activity, or longer where required by PAGCOR or in connection with an unresolved dispute.
• Customer support communications: Retained for two (2) years from the date of the last interaction, or until the resolution of any related dispute.
• Marketing consent records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, for audit purposes.
• Cookie and analytics data: Aggregated analytics data retained for up to twenty-four (24) months. Individual session data retained for up to thirteen (13) months.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with rg7774's data destruction procedures.

rg7774 implements appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Key security measures in place include:

• Encryption in transit: All data transmitted between your device and rg7774's servers is encrypted using TLS 1.2 or higher (HTTPS). The platform enforces HTTPS across all pages and rejects unencrypted connections.
• Encryption at rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using industry-standard AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. rg7774 employees and contractors are granted access only to the data necessary for their specific role. All access is logged and audited.
• Multi-factor authentication: rg7774 supports and encourages the use of two-factor authentication (2FA) for all player accounts to reduce the risk of unauthorized access.
• Penetration testing: rg7774 conducts periodic security assessments and penetration tests of its platform and infrastructure to identify and remediate vulnerabilities.
• Incident response: rg7774 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, rg7774 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required.

Under the Data Privacy Act of 2012, you have the following rights as a data subject in respect of your personal data held by rg7774. These rights can be exercised by contacting the rg7774 Data Protection Officer as described in Section 14:

• Right to be informed: The right to be told how your personal data is collected, processed, and stored — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data rg7774 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data rg7774 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to rg7774's legal retention obligations described in Section 9.
• Right to object: The right to object to the processing of your personal data where rg7774 relies on legitimate interests as the legal basis, including the right to opt out of direct marketing communications at any time.
• Right to data portability: The right to receive a copy of the personal data you have provided to rg7774 in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe rg7774 has processed your personal data in violation of the Data Privacy Act of 2012.

The rg7774 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations administered by PAGCOR. rg7774 does not knowingly collect personal data from individuals under 21 years of age.

As part of its KYC procedures, rg7774 verifies the date of birth of all registering players and requires government-issued identification confirming age eligibility. Any account found to belong to an individual under 21 will be immediately closed, all personal data associated with the account will be deleted (subject to any mandatory AML retention obligations), and any balances will be forfeited in accordance with applicable regulatory requirements.

rg7774 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, PAGCOR regulatory requirements, our data processing practices, or the services we offer. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

When material changes are made to this Privacy Policy, rg7774 will notify registered players via email and/or an in-account notification at least 7 days before the changes take effect. Your continued use of the rg7774 platform after the effective date of the revised Privacy Policy constitutes your acknowledgment of the changes.

If you do not agree with the changes to this Privacy Policy, you are entitled to close your rg7774 account by contacting the support team. Account closure will not affect the lawfulness of any processing carried out prior to closure, nor will it override any mandatory data retention obligations applicable to rg7774.

For all data privacy inquiries, requests to exercise your rights as a data subject, or to report a suspected data breach or privacy concern, please contact the rg7774 Data Protection Officer through the following channels:

• Email: [email protected] — use the subject line "Data Privacy Request" for all formal data subject rights requests
• Live Chat: Available inside your rg7774 account dashboard, daily from 8:00 AM to 12:00 AM PHT
• Support Page: rg7774 Support

rg7774 commits to acknowledging all data privacy requests within 5 business days and resolving them within 30 calendar days as required by the Data Privacy Act of 2012. For complaints that cannot be resolved through rg7774's internal process, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines.